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SHIPPING & RETURNS

SHIPPING POLICY

At NoCo Apothecary, each product you order is handcrafted with precision and care. Given our dedication to crafting in small batches, it can take up to 3-5 business days to process your order, but typically you can expect shipping within 2 business days.

Once dispatched, you'll receive a confirmation email detailed with tracking information. We ship exclusively within the United States, partnering with reliable carriers to ensure your order reaches you promptly.

While we always aim for accuracy in our delivery estimates, please remember that shipping times can sometimes vary due to unforeseen factors like weather conditions, carrier hiccups, or during our especially busy seasons.

Should you ever have questions or require updates on your order, feel free to drop us a line at hello@nocoapothecary.com. We're always here to help.

Thank you deeply for being a part of the NoCo Apothecary journey, celebrating the best of locally crafted skincare.

RETURN POLICY & SATISFACTION GUARANTEE

Your happiness means everything to us at NoCo Apothecary. Every product we create is a testament to our unwavering commitment to quality and craftsmanship. If, for any reason, our creation doesn't resonate with you, we invite you to return unused and unopened items within 30 days of delivery.

If you've tried our product and feel it hasn't lived up to your expectations, please reach out to us at hello@nocoapothecary.com. While we can't accept returns on used items due to safety and hygiene standards, we pledge to work closely with you, addressing concerns and crafting solutions tailored to your needs.

For returns, here's how we can proceed:

  • Drop us an email at hello@nocoapothecary.com, mentioning your order number and return reason.

  • We'll respond with a return authorization number and guide you on the return process.

  • Kindly pack your returns securely, including the original receipt or proof of purchase.

Upon receiving your returns, we'll inspect them. Once approved, expect a full refund, minus the original shipping costs, within a week.

For any questions, or simply to chat, you're always welcome to reach us at hello@nocoapothecary.com.

Your choice to support NoCo Apothecary fuels our passion. Thank you for believing in high-quality, Colorado skincare and for being a cherished part of our community.

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